Ep 249: Taming the Furniture Procurement Beast with Sara Carroll
Furniture sourcing and procurement can be one of the most time-consuming parts of running an interior design firm. From tracking orders and coordinating freight to chasing down vendors and filing damage claims, the administrative work can quickly take over your week.
In this episode, Michelle sits down with Sara Carroll of Sara Carroll Home to talk about the realities of furniture procurement and why interior designers don't have to manage every detail themselves.
With a background spanning residential interior design, furniture manufacturing, sales representation, and showroom ownership, Sara has seen the industry from just about every angle. She shares why she created her trade program to help designers streamline sourcing, simplify purchasing, and get the support they need after an order is placed.
Michelle also shares her own experience using Sara's program at ML Interiors Group and why having a trusted procurement partner has made such a difference for her team.
In this episode, you'll discover:
Why furniture procurement is so much more complicated than simply finding beautiful pieces and placing orders.
The hidden administrative work that happens after a furniture order is submitted.
How outsourcing procurement can save you from tracking shipments, coordinating freight, and fighting damage claims.
Why opening direct vendor accounts isn't always the advantage you think it is.
What to look for in a furniture trade program and how to evaluate the service behind the pricing.
Why vendor relationships and industry experience matter when sourcing high-end custom furnishings.
How to delegate procurement without losing control of your projects.
Which interior design firms can benefit most from outsourcing their procurement.
Why your time is better spent designing, developing client relationships, and growing your business instead of chasing furniture orders.
The big takeaway: You didn't get into interior design to spend your days tracking shipments, organizing freight, and filing damage claims. Delegating procurement isn't a weakness. It's a smart business decision that allows you to focus on the work that actually moves your firm forward.
Connect with Sara Carroll
Interested in learning more about Sara Carroll Home's trade program?
Visit SaraCarrollHome.com and explore the Designer Trade section to learn more about the program and apply.
Website: https://saracarrollhome.com
Instagram: @saracarrollhome
Email: [email protected]
Sara works with interior designers nationwide, not just those in the Dallas-Fort Worth area.
Connect with Michelle Lynne
Learn more about coaching, resources, and support for growing your interior design business.
https://thedesignbakehouse.com/
Remember, your business is your own masterpiece. Work on it!
Transcript:
Michelle Lynne (01:03)
Hey, hey, hey, welcome back to the podcast Design for the Creative Mind. I am Michelle Lynn, and my guest today is Sarah Carroll. Sarah grew up in the heart of the furniture industry in North Carolina and has worked on every side of the home furnishings business, from residential interior design to serving as a sales rep for major manufacturers to opening a large showroom in the Dallas Design District.
With a deep understanding of sourcing, production, and client experience, she brings both creative vision and industry experience to every project. And I'm also happy to call her my friend. So welcome, Sarah.
Sara Carroll (01:35)
Aw. Thank
you so much. It's always a good day when I get to chat with you, that's for sure.
Michelle Lynne (01:43)
This
is gonna be fun. This is gonna be really fun. So I think where we want to kind of talk about today is gonna be like sourcing and procurement,
MICHELLE LYNNE (01:52)
Hey, before we get into today's episode, I have a small favor to ask. If you've been listening to Design for the Creative Mind and these conversations have helped you think differently about your design business, would you take a second to follow or subscribe to the show? It's a simple thing, but it helps more designers find us, and it means you won't miss the conversations we have coming up. I'm grateful you make room for this podcast in your week. All right, let's get into it.
Michelle Lynne (02:23)
when I got into interior design, I thought, of course, I'm gonna, you know, buy pretty things and put them in our client's house. But man, it's complicated. It is yeah.
Sara Carroll (02:33)
Beast is like the perfect word for that, for sure.
Michelle Lynne (02:36)
So you've started a trade program for interior designers. Let's talk a little bit about that and and let's start by what made you create the trade program and what problems for designers does it actually solve.
Sara Carroll (02:51)
Sure. It's literally what you just explained, right? You know,
Michelle Lynne (02:55)
Mm-hmm.
Sara Carroll (02:55)
I was working in my own design firm. And because of my history as a rep and through other, you know, on the back end of the business, I
Michelle Lynne (03:03)
Mm-hmm.
Sara Carroll (03:04)
knew how all of that worked. So I had like the knowledge, but I started putting that into practice for my own firm. And immediately you realize like I've spent this entire week on admin and the back end.
and chasing, you know, order tracking, filing freight claims, you know, making sure things are getting from A to B successfully. And
Michelle Lynne (03:26)
Mm-hmm.
Sara Carroll (03:27)
it just was such a big lift for me who understood already how it actually worked and who to go to for what. So
Michelle Lynne (03:37)
Right, compared to
the novice like me, who was just scrambling, not sure what the heck I was supposed to be doing.
Sara Carroll (03:44)
Exact. I'm like, how did like I'm I'm grateful that I have the knowledge, but I was it just was such a a light bulb moment because not only did I need it for myself and my own business and to be able to take on more projects and grow. but also it was like, how are these other designers even functioning in their
Michelle Lynne (04:05)
Yeah.
Sara Carroll (04:06)
day-to-day? Like they have got to be drowning. So
Michelle Lynne (04:09)
Well, and
I've I've coached quite a few designers who don't even want to touch the furniture area. Like one of my yeah, one of my dear friends who came through my coaching program didn't want to do dis she was scared to death of furnishings. And understandably, understandably. Yes. So true. So
Sara Carroll (04:24)
Mm-hmm. Yeah. With good reason. Yeah. We're like, yeah, you you should be terrified.
Michelle Lynne (04:33)
so so
Let's let's let's open up the conversation about your trade program because I'd love to share with as many people as we can just scream from the rooftops. Because, in
Sara Carroll (04:43)
Sure.
Michelle Lynne (04:43)
all honesty, y'all, ML Interiors group, before I be like, I have to go taste test everything. So we tested Sarah's
Sara Carroll (04:49)
Yeah, of course.
Michelle Lynne (04:52)
trade program. And I'm here to say that it's been such a relief for us, especially because I've scaled back my design team.
And don't necessarily need somebody to handle a lot of the administrative because y'all do.
Sara Carroll (05:07)
Exactly, you know. We really wanted to become like a one-stop shop for our trade clients. And that was the the whole idea. But not just to have all of the brands that would span the gamut of different design styles, different leak times, customization levels and price points. Like so no matter what you're working on, it's like we have something that fits the bill. So that was like the first part. But then it was really the procurement side of it, you know, it's
fun to sourcing and and finding the right vendors and getting the samples and you know getting the quotes and all of that stuff dialed in is great. And that's like the pretty part of it. But then it's like what happens once that order is placed. And I really just wanted to create something that was so customer service oriented that the designers that were purchasing through us would have that full support from start to finish.
And they weren't just scrambling on the backside to, you know, make sure everything came to fruition the way it should be, you know. So we really do handle everything from start to finish, you know, obviously the front side, the ordering, but then we do all the order tracking, we follow up with our vendors every two weeks so that we can update our trade clients so that we can circumvent any issues if something is delayed, at least we're being proactive instead of reactive.
We do all of the freight coordination when something comes in damage, which inevitably it always does at some point.
Michelle Lynne (06:36)
Yes.
Sara Carroll (06:37)
we are the ones dealing with that, you know, handling the claims, fighting with the vendors, trying to get the receipts paid, you know, all of that stuff. And then, you know, that way our trade clients can really just focus on the design side of the business and growing their firm, right? You know, the marketing,
Michelle Lynne (06:53)
Yeah.
Sara Carroll (06:54)
you know.
Talking to their clients, all the the things that actually are going to make them money.
Michelle Lynne (06:58)
Mm.
Sara Carroll (06:58)
and that alleviates them from having to hire another person for their team, right? We're already doing it anyway.
Michelle Lynne (07:04)
my gosh, yeah.
Sara Carroll (07:05)
So
Michelle Lynne (07:06)
Well, that and we still outsource our procurement, but you're just like you're one touch point for her instead of the other 47 vendors that we've ordered from. So it it it
Sara Carroll (07:17)
Yes, exactly.
Michelle Lynne (07:19)
lessens it lessens in that respect. going back to something that you mentioned, so you have your own interior design firm. Let's let's talk
Sara Carroll (07:27)
We do. Yeah.
Michelle Lynne (07:28)
a little bit about your progression from growing up.
in North Carolina. Just to give the listeners a little bit more context, because I just take it for for granted at this point. But let's let's let's
Sara Carroll (07:39)
Of course, yeah.
Michelle Lynne (07:40)
let's back up a little bit and walk us through
Sara Carroll (07:42)
Fair enough.
Michelle Lynne (07:43)
that.
Sara Carroll (07:44)
I grew up in North Carolina in Hickory, which, if you're in the furniture business at all, you've heard that word just because all of the vendors are there. So I was super just fortunate to grow up with them in my backyard. And my dad was in this business. He had a high-end furniture showroom. It was like 30,000 square feet in Hickory. And so he's the one who introduced me to Vanguard and Mazad and you know Baker and all of these amazing brands that we represent. And I was young. I mean, I was a teenager when he took me started.
taking me to High Point Market with him. And, you know, I got to see, I just didn't know how lucky I was because I just have seen it since I was so young.
Michelle Lynne (08:23)
Right.
Sara Carroll (08:24)
but it was just a t a dinner table education around all the things. And I watched him, you know, manage a store, hire designers for his team, you know, go to market to buy what he thought would make sense for the, you know, the showroom. And
Just all the things and I saw him when it was great and I saw him when it was tough and you know, all the things in between. So it just was inherent. No, I know I'm crazy basically. No.
Michelle Lynne (08:46)
And you still didn't run?
Sara Carroll (08:50)
I tried, you know, it just keeps pulling you back though. It's in my blood, and at this point I just I'm not fighting it anymore.
Michelle Lynne (08:58)
Yep.
Sara Carroll (08:59)
so that was amazing. I then took a job doing custom cabinetry and so I did that kind of
portion of the design business for a while. Then I got hired by a manufacturer to be a sales rep. And that's how I ended up in Texas for the first time. So I had, I was an independent rep. I had five different lines that I carried and Texas, Oklahoma, Louisiana was my territory. So I saw that side of the business too. And honestly, I really loved it. It was a lot of fun, but it's a ton of travel.
And so ultimately I just kind of it is definitely good.
Michelle Lynne (09:34)
And it's not sexy, especially in Texas, Oklahoma, and Louisiana.
just the heat in the summer would be brutal.
Sara Carroll (09:41)
it's a lot of driving, you know, no
doubt about it. so once I kind of got to this next stage in my life, I just I really missed the design side and I missed the creativity
Michelle Lynne (09:51)
Mm-hmm.
Sara Carroll (09:52)
and I miss that client interaction. and so that's ultimately kind of what brought me back to, you know, my own residential design firm and then ultimately led to, you know, the showroom in Dallas. So yeah.
Michelle Lynne (10:03)
I love that. Love, love,
love it. Well then so I've never pursued a relationship with a trade program. Like there's multiple that are out there.
Sara Carroll (10:13)
Mm-hmm.
Yep.
Michelle Lynne (10:14)
What?
Like what makes yours let's let's talk about first what makes your trade program different from working with the vendors directly and what sets yours apart from some of the clubs and stuff like that that are doing similar
Sara Carroll (10:27)
Mm.
Michelle Lynne (10:28)
services that you offer?
Sara Carroll (10:31)
Absolutely. Yeah. You know, going to r direct to vendors. You know, it can happen. it's hit or miss. Number one, it
Michelle Lynne (10:38)
Mm-hmm.
Sara Carroll (10:39)
depends on the territory that you're in. Sometimes it's dictated by the brand, and sometimes they let the reps decide just for themselves, which means every state's different. You know,
sometimes it is a territory issue where, you know, if they have brick and mortar stores in a certain
place, you know, they don't want to worry about selling direct to designers just because, you know, you're
Michelle Lynne (11:00)
True.
Sara Carroll (11:00)
doing so much more volume. So it, you know, it's like the squeaky wheets the grease kind of thing. You know, it's like they're not, you know, they're not incentivized that much to service independent designers in the same way that they are someone maybe that's purchasing hundreds of thousands of dollars worth of
Michelle Lynne (11:16)
Mm-hmm.
Sara Carroll (11:17)
inventory. So there's all of these little things involved. you know
That's just one part of it. It's like getting an account and setting up something direct, it's fine. Our pricing is really the same either way. Usually it doesn't it's not a benefit in a price from a pricing standpoint necessarily. but it's the service. Like, yeah.
Michelle Lynne (11:34)
Okay, so wait, so let me interrupt you and clarify that. So what you're saying
is that if I go to a man a vendor, let's just say a manufacturer and sign up for an account with them, the pricing
Sara Carroll (11:47)
Mm-hmm.
Michelle Lynne (11:47)
they're gonna give me is basically the same pricing I'm getting from you. And there's no
Sara Carroll (11:51)
Yes, one hundred percent. Yeah.
Michelle Lynne (11:53)
minimums with you compared to some of the other vendors that do have it. Okay.
Sara Carroll (11:55)
That's it. Yes. Correct. No
minimums. There's no annual volume you have to keep. If you want to order one lamp or, you know, a whole house full of stuff, it doesn't matter to us as far as that's concerned. So you're not, you know, also if you do start to deal with manufacturers directly, it's like you're only going to be able to have a few accounts because you can't possibly keep up the minimums volume, like whatever their requirements are.
Michelle Lynne (12:21)
girl, yeah.
Sara Carroll (12:22)
Across the board, right? So then you are then compromising the design because you're like, I can only use these five brands and then that's it. But then it's like the back end again, because it's one thing to have an account and make an order. That's eat you know, that's kind of the easy part. But then it's like, are they really gonna help you when something falls through the cracks or you know comes in damaged? You know, all of a sudden you're the low
man on the totem pole when it comes to problems and issues. And if you don't have those relationships,
Michelle Lynne (12:49)
Right.
Sara Carroll (12:51)
you kind of have to start from scratch. So I mean this is like twenty yes,
Michelle Lynne (12:53)
Especially if I don't have a lot of volume. Yeah.
Sara Carroll (12:56)
a hundred. They're like this one thousand dollar order, you know, like I why am I wasting my time? You know, and it it sucks, but it it's just the truth of the matter, right? And it's gonna be different in every single territory and every single brand. And just navigating all of that in and of itself is a huge ordeal. So
it might not even, it's not even just about the the pricing or you know that direct relationship. It's about how you are serviced. And so that's where it really falls off, you know,
Michelle Lynne (13:21)
Mm-hmm.
Sara Carroll (13:22)
getting the things that you need when you need them, getting those answers when you need them, knowing whose arm to twist when you know something isn't getting handled the way that it needs to. You know, we're real good at that, you know. I know who to call. So you know, pull it out when we have to.
Michelle Lynne (13:32)
Right. Right. You probably have their private Yeah, th with their private
cell phone number.
Sara Carroll (13:40)
Exactly.
I'm like, listen, I'm just gonna text your wife. No, but
Michelle Lynne (13:44)
That's awesome. That is awesome.
Sara Carroll (13:46)
you know, that's that is a huge it's just a huge undertaking. I mean, this is me over three decades. So it it's just not something that you just jump into overnight and everything's hunky jewelry, you know. so people just usually find that out the hard way and then they're like, Okay, how else do I, you know, navigate this? And that's when they look for a trade program like us, you know.
Michelle Lynne (14:06)
Right.
Sara Carroll (14:08)
we are
a multi-line trade program, right? So we have a huge range of different things. And I have yet to find a trade program that has as many brands as we do and have access
Michelle Lynne (14:19)
Mm-hmm.
Sara Carroll (14:20)
to. So there's really not much out there that is in this world that we can't procure for you. so that's one thing about it. I would also say, you know, I just
just because it's kind of on the front of everybody's mind, just thinking about like a a DHC, for example, like a Daniel House Club,
Michelle Lynne (14:37)
Mm-hmm.
Sara Carroll (14:37)
it's an online trade program. You know, this benefit of just everything being online is is,
Michelle Lynne (14:41)
Right, you're terrific.
Sara Carroll (14:43)
you know, in this day and age, you know, something we're all kind of gravitating to. But I would argue that it is not the best way when you are dealing with high-end custom furniture that is still operating in a more antiquated society, really.
Michelle Lynne (14:58)
Right.
Sara Carroll (14:58)
And
how the back end works with these vendors and having that actual person when you need something is really, really key. Like it's fine if everything goes great, but when it doesn't, it becomes a real problem. They're also kind of limited on the amount of brands they carry, and especially in the mid to high category. They might have a lot in the low, maybe start to creeping up towards mid, but it really is more like lower end.
They also charge a membership fee, which to me, I'm like, this is bananas because our wholesale price, our designer trade price, is the same as the wholesale level, and we don't charge for that. So it's like you're paying money to get something that you could get for free. You know? Yeah, exactly. Yeah, through through our trade program.
Michelle Lynne (15:39)
If we went direct. Okay. So you have no membership.
So you have no membership fee. There's no hidden cost in that respect. It's just like order
Sara Carroll (15:46)
Yeah. Yes, correct.
Michelle Lynne (15:49)
the furniture for me. And that's how you make your money is you buy it's just like we do. Like we buy it at a certain level and we sell it to our clients with a margin. You buy it at a certain
Sara Carroll (15:57)
Exactly.
Michelle Lynne (15:58)
level and you sell it to us at a with a margin, and you've got the you've got the volume to make it worth your while. So
Sara Carroll (16:04)
That's it. Because of our brick and
mortar, because we've been doing it for so long and the volume involved, it's like we are able to still accommodate that and make it feasible for our, you know, designers too. So
Michelle Lynne (16:15)
Well, and I'll say it has been very helpful. Oftentimes when we're on the hunt for something, maybe something comes up on the fly that a client needs and we don't know exactly where to go. Just being I mean, you guys have become almost like an extension of our business in relation to my designer Juliana can pick up the phone and say, Hey, this is what I need. Like point me, give me three so that I can give it to my client because I need it stat. And that has been, I
Sara Carroll (16:41)
That
Michelle Lynne (16:41)
mean
That doesn't happen. Otherwise she's gonna have to go and look online and like narrow down from forty seven different options to see if it's the right
Sara Carroll (16:48)
Exactly.
Michelle Lynne (16:48)
size, the right scale, the right length. And then what if we want to put on a different upholstery? Maybe it's even C O Yeah. Yeah.
Sara Carroll (16:55)
Yeah, change the fabric, add a trim, whatever. Yeah.
That is a huge benefit to our trade program. It's so funny when I finally when I talk to designers and they really it starts to sink in what we actually do for them. They're just like, what's the get? Why am I not doing this?
Michelle Lynne (17:09)
Well, girl, that's that when we the when
we first met, I was the same way. I was like, well, okay, so it feels almost too good to be true. And usually you know that it is. You know, it it is too good to be true. But this has been fantastic for us. And I know I've referred a handful of people that have had the same feedback. now one thing that I
Sara Carroll (17:27)
Yeah. Absolutely. Yeah. That is one of
the big I was just gonna say that is one of the big benefits you mentioned, which is the sourcing part. You know, we don't just let I mean we're grateful for the designers. I love waking up to purchase orders in my inbox. That's great. And and we want to facilitate that and just the customer service side of it all day long.
Michelle Lynne (17:46)
Mm-hmm.
Sara Carroll (17:47)
But you know, there's so many brands out there and they all have different strengths and different weaknesses. And we are very upfront and blunt with our trade clients about
Michelle Lynne (17:57)
Mm-hmm.
Sara Carroll (17:57)
what they do well, what we might not use this brand for. If they're looking for something really specific, we can actually source for them, you know? So
Michelle Lynne (18:06)
Well, I know you told Juliana,
no, you don't want that one. I'm not gonna let you order it because that's a piece of crap.
Sara Carroll (18:10)
I did.
I mean, I'll order it for you, you know. I'm not gonna say no, but I am going
Michelle Lynne (18:14)
Yeah.
Sara Carroll (18:17)
to tell you like, you know, you might want to rethink this one because if it's in a main space, if the budget is
Michelle Lynne (18:23)
Mm-hmm.
Sara Carroll (18:24)
the what it is and we can't work around it, that's fine. I just want you to have all the information so that you have the knowledge to make an educated decision for
client and you haven't seen all of these brands over the years and you haven't sat in
Michelle Lynne (18:36)
Right.
Sara Carroll (18:37)
every single thing and you know, so it's a lot of information.
Michelle Lynne (18:40)
Well, and it's so helpful because if it's their third guest bedroom, fine, you can get something that looks really good but isn't necessarily gonna last
Sara Carroll (18:48)
Yes.
Michelle Lynne (18:49)
for an extended period of time with a lot of use. But if it's the third guest bedroom, how often is it gonna be really slept on? Yeah, that's and that's so helpful. Yeah, it's very practical.
Sara Carroll (18:55)
Exactly. Yeah. You know, so you don't need to break the bank in those. Yeah, exactly. So we're really
Yeah, we definitely put a lot into educating our design clients as much as they want, you know, as far as like
Michelle Lynne (19:07)
Mm-hmm.
Sara Carroll (19:07)
who to go for what. And I have designers that send us even, you know, a scale drawing with some dimensions and a mood board and say, Listen, just have at it. And we just kind of source alongside them, you know, and
Michelle Lynne (19:19)
Mm-hmm.
Sara Carroll (19:19)
they give us feedback just like a retail client would, except, you it's a little quis.
Quicker and faster in that way. But
Michelle Lynne (19:24)
Absolutely. Absolutely.
So do you charge for the procurement service? Let's just let like let's if anybody's sitting out there listening, maybe they're on a walk or driving home or something like that, they're like,
Sara Carroll (19:34)
Ha ha ha
Michelle Lynne (19:35)
okay, did I miss something? How much does this cost? Like how much are your procurement services?
Sara Carroll (19:40)
Zero dollars. No, it is yes, it is free. Yeah.
Michelle Lynne (19:42)
Zero dollars. Okay. Which is
but it makes sense because you're like you make your money selling the furniture. And and your team
Sara Carroll (19:50)
We do. Yeah. And also
Michelle Lynne (19:52)
is always ordering, always ordering, always ordering. So you're just sliding people in.
Sara Carroll (19:55)
We're constantly
looking at all of it anyway. We're constantly looking
Michelle Lynne (19:58)
Mm-hmm.
Sara Carroll (19:59)
at different things for different projects. So it, you know, it's a lot quicker and easier for us to do it because we're already doing it anyway. but yeah, I mean, you know, I I don't think that you need to pay for that. I mean, there are trade programs that, you know, do have this, you still have enough margin, you know. That was one thing that was really important to me too, was thinking about.
Michelle Lynne (20:17)
Right. So you're not greedy.
You're just like, I can make enough money, serve enough people, and everybody
Sara Carroll (20:23)
Yeah.
Michelle Lynne (20:24)
wins.
Sara Carroll (20:25)
Also I want them to come back. You know, it's like you guys, it's like, you know, we've done five or six projects together now. And it's like if I take really good care of you and give you what you need, then you don't want to shop anywhere else. You want to work with us and get and so for me it's like that's a non negotiable and I'm just so O C D and over the top about it and I really instill that in my team. So
you know, that is what we are wanting to do. So that you want to come back again and again and again. And then that volume obviously helps us and can helps us to continue to provide that at no charge, you know.
Michelle Lynne (20:59)
I love that. Absolutely love that. Now you were talking about helping source. I still think you should start charging for some of that.
Sara Carroll (21:06)
Maybe we will. And you know, at some point,
Michelle Lynne (21:07)
He
Sara Carroll (21:09)
maybe we can we're talking about a different tier, you know. Maybe we're actually
Michelle Lynne (21:12)
huh.
Sara Carroll (21:12)
kind of designing for you instead of kind of alongside you. Maybe that's something,
Michelle Lynne (21:17)
Mm-hmm.
Sara Carroll (21:17)
you know, that's kind of been in the back of my head. But
Michelle Lynne (21:19)
Right.
Sara Carroll (21:20)
when it comes to business, I'm listening to you, ladies. So you tell me what to do. If we charge for procurement,
Michelle Lynne (21:23)
That is awesome.
Sara Carroll (21:27)
it's Michelle's fault. Just say
Michelle Lynne (21:28)
That is awesome. No, we just need to get more orders in. And then you can keep
Sara Carroll (21:31)
That's it.
Michelle Lynne (21:32)
it free because we're benefiting from it as well. okay, so one
Sara Carroll (21:35)
Exactly.
Michelle Lynne (21:35)
thing that I've all that I've wanted to ask, and I might have asked you when we first started working together. so when I first like got into the business, a lot of times people were basically saying, Okay, well, if you do a lot of business with a with certain vendors, then you get better tiered pricing.
Or you go deep and you have a good like you're you're in deep with this. Like go in deep with them. what okay, so one, why would I want to do that? Like what are the benefits? And then, but if I'm ordering through you and I'm still going to these like like four hands, like we had enterprise pricing with them, or we had like two years ago, maybe we just had their craps, their standard pricing, but we've been up and down like.
How does that work with you?
Sara Carroll (22:22)
So as far as that goes, you know, you can put a lot of time and energy into a relationship with one vendor, right? But how can
Michelle Lynne (22:30)
Mm-hmm.
Sara Carroll (22:31)
you're not gonna be able to do that across 90 brands, right? And so even
Michelle Lynne (22:35)
Right.
Sara Carroll (22:35)
if you had five, let's say you had the capacity to like, you know, really
Michelle Lynne (22:39)
Mm-hmm.
Sara Carroll (22:39)
do that, it's like then you're gonna be beholden to ordering really everything through that brand. So honestly, the only
Michelle Lynne (22:46)
Projects start to look the same.
Sara Carroll (22:48)
yes, I mean, and I will say this. The only caveat to that would be like, let's say you're maybe e-designer, vacation home rentals, and like let's say you only ever want to do four hands, which you know, don't do that. But if that's your if that's your bag, you know, that would be the only instance I could possibly even think of that would make that somehow worthwhile for all the time and energy you would have to invest in in making that
been you know, somehow beneficial to you. but it just there's just so much time and energy and really it's not necessary. And I think sometimes new designers or people new to the the side of it, you know, they're excited by that and they think, it's gonna be great. And you know, I'm gonna get all these direct accounts and like, you know, have all these relationships and stuff. And it just takes so much more time and energy that they really realize and the benefit to them is really not
They are and they they don't necessarily
Michelle Lynne (23:40)
Yeah.
Sara Carroll (23:41)
believe you until they go do it for themselves. But it's true and honestly, I
Michelle Lynne (23:46)
Yeah.
Sara Carroll (23:46)
mean you know, I just I know it because I'm I've been on all sides of it and I've done it too. So, you know, it's just unless you're gonna do Yeah, yeah.
Michelle Lynne (23:52)
Well and we've tried. We yeah, we've tried because we've
had, you know, different accounts and so forth. Four hands was one that was it it was like this flash in the pan. Like they came out of nowhere and everybody or I mean they they snuck in, but all of a sudden they were everywhere. But you're also I don't have the ability to say, okay, the quality of this versus the quality of that. Like there's some of their sofas that I'm just like, that's not gonna last more than two years with an active family.
Sara Carroll (24:22)
Absolutely not. Yes, that's
Michelle Lynne (24:23)
And I can call you
and say, This is what I have. What do you think?
Sara Carroll (24:26)
Yeah, absolutely.
Michelle Lynne (24:27)
So
Sara Carroll (24:28)
I mean, there's definitely, you know, it's a f good look, something quick, you know, if you're in
Michelle Lynne (24:33)
Mm-hmm.
Sara Carroll (24:34)
a pinch, the really, you know, tight budget, you know, that sort of thing. But beyond that, honestly, they are I don't know if I'm gonna get in trouble for saying that they're kind of pain. Honestly,
Michelle Lynne (24:43)
That's okay.
Sara Carroll (24:44)
they they really are such a pa I mean, honestly, it's one of the vendors I don't love dealing with on the back
Michelle Lynne (24:49)
Yeah.
Sara Carroll (24:50)
end. So
Just take that for what it's worth. We do this literally all the time and have been for many years. It's a real
Michelle Lynne (24:56)
They've just
gotten real big. And and also we're still small fish in their pond because they've gotten into so many retailers and stuff. But so are there other are there other benefits that you would suggest keeping in mind to the designer who's considered using you, like where they shouldn't use you? Like if they have a like I can't
Sara Carroll (25:16)
You know.
Michelle Lynne (25:16)
think of unless you're just getting like a sweet deal through a particular vendor, you can do all your other ordering through.
your program you can still order like it's not by project, it's by piece.
Sara Carroll (25:27)
Absolutely.
And I'm also saying, like, go to High Point Market. I mean go educate yourself. Sit on all the things. Like, I'm not saying don't talk to the brands. Like, go into the showroom, sit on like you want to have knowledge, right? About like what they do, you know, how
Michelle Lynne (25:38)
Yes. Mm-hmm.
Sara Carroll (25:41)
this how the different cushions feel, you know, what are the custom capabilities? Like, what's the lead time? I mean, we can tell you all of those things, and we're happy to, but I'm just I'm not saying stay away. I think it's really good to immerse yourself and understand
Michelle Lynne (25:53)
Yes.
Sara Carroll (25:53)
what a brand is all about and why you would even want to work with.
instead of you don't have
Michelle Lynne (25:57)
Mm-hmm.
Sara Carroll (25:58)
just take our word for it. But, you know, beyond that, I mean, honestly, there's really not any downside. Like you're saving money, you're saving time. you're saving the time that you would invest in in even researching to figure
Michelle Lynne (26:11)
yeah.
Sara Carroll (26:11)
out where to start to begin with. so I mean honestly I I don't really know that there's a there's not really a
Michelle Lynne (26:18)
You're like the little
secret weapon, Sarah.
Sara Carroll (26:22)
I've been called the smoking gun once and once or twice, you know. But it's sort of we
Michelle Lynne (26:26)
That's funny.
Sara Carroll (26:27)
we just take all of the hard stuff off their plate, make it really easy and simple for you. That way you can move on with your life and work on more of the things that got you really excited about the business. Nobody got into design and was
Michelle Lynne (26:39)
my gosh.
Sara Carroll (26:40)
like, I can't wait to do hours of admin and and chase these vendors for you know, the the damage claim I submitted six months ago, you know?
Michelle Lynne (26:49)
Well, but that should so two things. One is that Sarah's team t carries most of the load for y'all. But secondly, if you're listening, you should be outsourcing or having somebody administrative handle those details for you because at if you're the if you're the designer, if you're the principal designer, if you're the senior designer, if you're the lead designer, your time you make money designing. If you're the principal, you should be out.
Doing business development and designing,
Sara Carroll (27:19)
Yes.
Michelle Lynne (27:19)
not procuring. I mean, and it's okay, so hold on. You know what I just heard? I just heard people going, No, but I I've got to control that. I need to know what's going on. how did you hear that? Did you did you hear that? Yeah. So so let's walk.
Sara Carroll (27:29)
You are still in control. That it came through the ether.
Michelle Lynne (27:35)
So what sort of reporting do you provide? Yes.
Sara Carroll (27:36)
We are all control freaks, just FYI.
You know, most people in this, like, you know, we all want it to be just right and we all want to know what we're doing is working the way we we
Michelle Lynne (27:45)
Mm-hmm.
Sara Carroll (27:46)
want it to and think it should for our particular project. So number one, I would say because of our history in not only in the furniture but also design, it's like we understand what you need and why you are so worried about it. Because we're worried about it too, you know? So we do come from that perspective.
But I just think that, you know, your time is so much better spent doing other things. And we are going to keep you updated in the same way if you ordered that
Michelle Lynne (28:15)
Mm-hmm.
Sara Carroll (28:15)
direct from the vendor. We, our team is really diligent about following up. I have a rule with my customer service team that no order goes unchecked for more than two weeks. So like
Michelle Lynne (28:28)
Mm-hmm.
Sara Carroll (28:28)
even if
Let's say we ordered something a month ago, it's not supposed to be in for twelve weeks. So they are still every two weeks. Dee dee dee. Hi there. Just want to make sure that this is still on track for, you know, November the twelfth. And if it's not, please let me know. And so
Michelle Lynne (28:43)
Which is probably more
than the design firm owner or designer would be doing because two weeks we're
Sara Carroll (28:49)
One hundred percent.
Michelle Lynne (28:51)
we're just waiting to hear if it gets backward instead of being proactive about it.
Sara Carroll (28:53)
And
most people think, the vendor's gonna let me know. If there's a delay with the
Michelle Lynne (28:57)
Yeah.
Sara Carroll (28:58)
fabric, right? Or like something doesn't come in or a frame gets delayed and something gets pushed back, they think, they're gonna tell me. They are absolutely not. They don't care, you know. I mean, I it's terrible and it just but it just is what it is, right? And so we're like,
Michelle Lynne (29:11)
It's business.
Sara Carroll (29:11)
how do we, yes, how do we fix this on our side so that we aren't finding out too late that something is wrong and then we can be proactive.
In communicating that to our client, making a reselection if that's necessary, instead of like, it's supposed to be here. Where's that? And then they're like, by the way, it's gonna be another four weeks, and then you're the bad guy and you aren't staying on top of it. And so I think honestly, you probably get more help that way than if you were actually just doing it on your own. Cause you there's just no way it's so much time involved in that. Yeah.
Michelle Lynne (29:42)
a hundred percent. Yeah, absolutely.
So what kind of designer is the perfect fit for your program and who is not?
Sara Carroll (29:50)
Yeah, I mean, I would say definitely an independent designer all day long. Even a small firm, you know, even a sperm
Michelle Lynne (29:55)
Mm-hmm.
Sara Carroll (29:55)
with, you know, five people or less. It's like, again, you don't want to be just drowning in all of the back end. Like you want your designers designing. And it doesn't mean you don't have an assistant or somebody answering the phones or, you know, working your leads and that sort of thing. But we're talking about like the admin for the order part, which really isn't making
Michelle Lynne (30:12)
Yeah, we've already done
our job.
Sara Carroll (30:13)
anybody
money. You know what I mean? It's just not. It is literally just busy work. So you're gonna be paying somebody to do it if you're not doing it yourself. And then why do that if you could just have that done for you without the expense of an extra person or, you know, the headache of managing a new team member if that's not what you want to do. So
you know, the only thing I would there are some massive firms out there that have their own in-house procurement teams and they're doing enough
Michelle Lynne (30:40)
Yeah.
Sara Carroll (30:40)
volume that they just they're, you know, rolling it in. But we're talking about, you know, twenty, thirty projects at a time. You know, if it's, you know, so once you get under that.
Michelle Lynne (30:50)
It makes sense for
them to have it under their own roof. Yeah.
Sara Carroll (30:53)
Exactly. Yeah. And they
want to manage all of that, but they have a whole team supporting them like we do. So it's, you know, unless that's your goal and that's what you're even if you're working towards it, let us help you and while you get there. You know what I mean?
Michelle Lynne (31:04)
Yeah, that makes sense.
Well, you know, when I was a younger designer, or newer to the industry or just less confident in who I am today as a business owner, I used to think that if I can't do it, then I'm there's something weak about me. Like I quote
Sara Carroll (31:20)
Yeah.
Michelle Lynne (31:21)
unquote should be able to do it all. Like that is such a ridiculous thought process. Like to be a good designer,
Sara Carroll (31:26)
It's the worst.
Michelle Lynne (31:28)
you need to be able to like partner with the people who are experts in their job.
Sara Carroll (31:31)
Delegate.
Michelle Lynne (31:32)
Yes.
Sara Carroll (31:33)
Mm-hmm.
Michelle Lynne (31:34)
Like I don't I don't know what I was thinking, but I know I'm not the only one because we all come in thinking, well, I should be able to do this
Sara Carroll (31:38)
No. We all feel that way.
Michelle Lynne (31:40)
and this and this and this and this and this and my head spins.
Sara Carroll (31:42)
Of course. And gosh,
anytime anything falls through the cracks or is it right or whatever, I feel I mean, I take it as a personal failure. You know, it's probably why I'm just it's why I've done what I've done, really, you know? It's like
Michelle Lynne (31:49)
Yeah.
Sara Carroll (31:54)
I you know, there's just so much involved in that. So, so yeah, you're a hundred percent right. And it it doesn't mean you're failing at all. It means you're a smart business person and you realize that your time is more valuable than you know, chasing vendors
For your information and organizing freight.
Michelle Lynne (32:11)
Yeah, or something shows up cracked. Yes.
Sara Carroll (32:14)
the claims are really the worst. I mean, any designer who's ever ordered something on their own had to organize
Michelle Lynne (32:17)
mm-hmm.
Sara Carroll (32:19)
the logistics and then deal with a damage claim, like one or two of those, and then you're like, what am I doing with my life? You know, it's like it really just
Michelle Lynne (32:27)
It's so true.
Sara Carroll (32:28)
sucks the joy out of you. And there's it doesn't make you less than or weaker or anything. It's actually the quite the
opposite, you know, and we need to make sure people know that because we've all been there and we've all felt that, but it's it's actually, you know, the first furthest thing from the truth.
Michelle Lynne (32:46)
Well, that and what they don't tell us, and I think I just had it in an episode or two ago, although I don't know when this is going to publish, but like our industry, this is hard.
Sara Carroll (32:56)
Yes.
Michelle Lynne (32:57)
I don't think anybody gets into interior design understanding how difficult this industry is. So if you can take one already difficult piece, procurement, off of your plate and deal with all of the other difficult part in the business.
Why wouldn't you? Like, why wouldn't
Sara Carroll (33:14)
Exactly.
Michelle Lynne (33:15)
you? You're not losing money. You're not getting you're making more money. Well, that
Sara Carroll (33:18)
You're actually making more money, you know, that way.
Michelle Lynne (33:22)
and it's like your pricing, it's it's right up there. It's it's not like if I'm gonna get 50% off from a particular vendor, it's not like you're giving me 35% in order to make up for the difference of the the the procurement aspect of it. You sell it to me at the same the same price point.
So it it makes
Sara Carroll (33:42)
Absolutely.
Michelle Lynne (33:43)
zero sense. Like I when we first met, I kept asking, Okay, well what about this and what about that and what about this and what about that? And you're like, Michelle, it's all handled.
Sara Carroll (33:45)
You're just like, I just wanna have headaches.
Michelle Lynne (33:50)
I was like, Are you sure? Come on, what about this? How do you make your money?
Sara Carroll (33:53)
I was like, just try it. Just try it. Listen. I
I'll let actions speak for themselves, you know. I can sit here
Michelle Lynne (33:58)
Ha ha
Sara Carroll (33:59)
and tell you all the things all day and I mean them and
Michelle Lynne (34:01)
Yep.
Sara Carroll (34:02)
they're true. But also like just try it, you know, and see for yourself. Like that's just what you have to do.
Michelle Lynne (34:06)
And we've just been tickled.
Your whole team is just a joy to work with. And if you're in the Dallas-Fort Worth area, you can visit her showroom, see all the things, all the different fabric samples that she for the lines that she carries. What have I forgotten, Sarah? Like the I don't want this to be like a whole commercial, but I want it to be a commercial so that people understand
Sara Carroll (34:26)
Mm-hmm.
Michelle Lynne (34:27)
that this is a service that they need to use for their business. So we'll talk about
Sara Carroll (34:30)
Yeah. Yeah.
Michelle Lynne (34:32)
how they can get in touch with you in a minute.
But what have I forgotten?
Sara Carroll (34:34)
Sure.
Honestly, there's not much. you know, I think it's just, you know, that reiteration of we are not trying to, you know, get in between like you and the vendors or this design. You know, I think we really are trying to make it easier for you. And, you know, the only
way we can prove that to you is of course you trying it out yourself. But
Michelle Lynne (34:56)
Mm-hmm.
Sara Carroll (34:57)
but you know I I have calls with new trade clients every single week right now. And you know, we get the same feedback consistently. So it really just is about diving in. You know, I always tell them I'm like, don't be shy. I'm like, shoot me an email. Tell me your problems. Like what are you struggling with? What do you need? Like let's just start that way. You don't have to buy anything right now. Like just talk to me, you know, right? What
Michelle Lynne (35:20)
Right.
Sara Carroll (35:20)
are you working on that we can help you with?
Michelle Lynne (35:22)
And it helps keep you a ahead of the curve as well. So I don't know if you saw Juliana, my principal designer, rolled up and she's like, I know, I've got something to contribute. So she can't
Sara Carroll (35:28)
There she is.
Michelle Lynne (35:31)
hear anything since you and I both have microphones on, but she can or headphones on, but she can talk into the microphone. So you may have already mentioned this, but just that if you're local in DFW, Sarah has a great showroom and I have
I have gone in and done presentations in her back conference room and then done the sit test. Right. And they'll bring water and snacks and things like that. So it's actually, you know, a lot of times one of our pain points with clients is can I sit in something? And so she has this beautiful space. It's very classy. It's down in the design district, which is fun for clients to go to. Right. That you can sort of host your people and then they'll be there to assist you. Right. And and if if this fabric isn't the right one
She's got Sarah and her team is gonna say, well, what about this one, this one, or this one? The whole library is there. And then she can order you samples and send them to you so you have them to give the client. And it's just really good to I call her my very godmother.
Sara Carroll (36:24)
Ha ha ha ha!
Michelle Lynne (36:25)
We're gonna get you a little wand, bibbity bobbity-boo. Yeah. Well, thank you, JJ. Sure. Yeah. There you go. Real live testimonial.
Sara Carroll (36:27)
Little Cinderella moment. I love that. I'll take it. Yes. Thank you. Absolutely.
Yeah, that's a good point. I forget about that. Sometimes we have this amazing like conference room in the middle of the showroom towards the back.
Michelle Lynne (36:41)
Mm.
Sara Carroll (36:41)
And we have a ton of extra samples just overflow from the main showroom there, but we have a massive island. And that we are we let our trade clients come in that are local. They are welcome to bring
Michelle Lynne (36:52)
Right.
Sara Carroll (36:52)
clients in there and utilize that space as their own. You know, a lot of places.
people don't have, you know, they might have a home office or something. They don't have somewhere to really go meet and they don't always want
Michelle Lynne (37:01)
Mm-hmm.
Sara Carroll (37:02)
to do that at their house or the client's house. And so it gives you a place to land, you know, and you know, we offer that for you as well.
Michelle Lynne (37:10)
It's also a great place if you need to give your scope of work or get your contract signed because
Sara Carroll (37:15)
Mm-hmm.
Michelle Lynne (37:16)
it's very designer-y. But
Sara Carroll (37:19)
Yes.
Michelle Lynne (37:20)
it's also it's very professional in that respect. And I think it elevates the presentation to the client. So that's down in the design district. If you need a conference room in Addison, we've got studio works too, by the way. There's just a little plug there. so Sarah.
Sara Carroll (37:31)
Yes, absolutely. Uh-huh. Which is beautiful, by the way. I've
been there many times and it's actually
Michelle Lynne (37:37)
Thank you very much.
Sara Carroll (37:39)
gorgeous. If you need an office space for real, that would be amazing.
Michelle Lynne (37:43)
It would be amazing. thank you very much. Is there anything I've forgotten to ask? Anything that maybe you want to just share with the general audience that didn't get covered? I think we've I feel pretty good about it.
Sara Carroll (37:56)
I do too. I feel like you really hit all the all the notes, especially having worked with us, like you you know all the things almost as much as I do. So it's really great just to have your
Michelle Lynne (38:03)
Yeah.
Sara Carroll (38:04)
perspective and hear from you as well, you know.
Michelle Lynne (38:07)
Well,
I just know that, you know, I might not have to get my hair colored every six weeks. I might be able to go seven weeks because of the stress that you guys have saved us.
Sara Carroll (38:17)
you know what? I will say this, just
so you know, obviously we love our local DFW trend clients all day
Michelle Lynne (38:24)
Mm-hmm.
Sara Carroll (38:24)
long, but we do work with clients nationwide. So
I have tons of trade clients that are all over the country and we
Michelle Lynne (38:31)
Mm-hmm.
Sara Carroll (38:31)
are not limited or boxed in by this geography. So whether you're on the East Coast or the West Coast or anywhere in between, you know, we're so lucky in Dallas to have such an amazing design district right in our backyard. But there's so
Michelle Lynne (38:43)
Yes. Mm-hmm.
Sara Carroll (38:45)
many designers out there who don't have access to that and they only get to see it once a year when they do go to High Point or Atlanta or Dallas or wherever. And so
That is, you know, a really big deal for my designers that are out of state and in other areas. We ship samples straight to their house or their client's house, whatever they want. And, you know,
Michelle Lynne (39:04)
Right.
Sara Carroll (39:04)
that it we really come in handy for those designers that don't have access to, you know, everything we do.
Michelle Lynne (39:10)
And you know
what? If you're if so if you're listening and you're an independent designer and you're like, I don't have anybody to talk to, anybody to ask if this is going to be a good sofa for this or that or the other. Well, within reason, Sarah's team will hop on and say, that's a great one. They might even say that's a great one. Here's a better one at a better price point. But I
Sara Carroll (39:28)
Yeah.
Michelle Lynne (39:29)
I can't imagine doing this job alone. And there are so many designers that are like not even in a city.
But you're like in this small suburban area and i I mean, this would just be a heck of a resource. How d how do they reach you? Let's talk about that. Where can little listeners find you?
Sara Carroll (39:48)
Course. Well, you know, obviously we have our website which is Sarah Carrollhome.com. We have our trade landing page. If you're on the home screen, you go down to the bottom on the left, you'll see, you know, designer trade. You click that, that will tell you all about just the basics of our trade program, and probably maybe like our top 40, 50 brands are listed there. We have access to a ton. It gets a bit ridiculous to start listing it all out, but we will, after you apply for our trade program, send you a
With some links to everything that we offer. You can call us. You know, we have a direct line. Our showroom is open Monday through Friday, 9 to 5. Contact at Sarah Carrollhome.com is our email. You can just start spamming us with all your design questions and project needs
Michelle Lynne (40:32)
Ha ha ha.
Sara Carroll (40:33)
and all the things. You know, we will get right back to you.
I have a strict policy with my team about, you know, replies get sent within twenty four hours and that includes pricing along with freight too. So, you know, you're not gonna be like sitting there waiting to hear back from somebody. If you don't hear back from somebody in twenty four hours, something is wrong and it's landed in spam or you know, it's been a really something is crazy.
Michelle Lynne (40:52)
Yeah
Sara Carroll (40:56)
So please don't hesitate to ping us, reach out. It just means something isn't working right. And you know, so yeah, I mean that's really yeah, all the way.
Mm-hmm.
Michelle Lynne (41:04)
Yeah,
and y'all, it's not too good to be true. I don't know how you navigate
Sara Carroll (41:07)
Ha ha ha.
Michelle Lynne (41:09)
it, Sarah, because all of that administration and follow up and all the things, I would just I'd be buried. So God bless you for your patience and your fabulous team. So I know it's not all on you, but you are definitely
Sara Carroll (41:21)
Yes.
Michelle Lynne (41:21)
the the the queen of all the things and then it falls in behind you. So your standards are right up there.
Sara Carroll (41:25)
Yeah. Well, I have an amazing
I have an amazing team. I'm really, you know, thoughtful about who I bring on board and and making sure they're the right fit from a culture standpoint, you know, is a alongside work ethic and the knowledge too. But but yeah, I appreciate hearing
Michelle Lynne (41:39)
That makes sense.
Sara Carroll (41:40)
that. That means a lot to me, seriously.
Michelle Lynne (41:42)
And you are what's your Instagram handle?
Sara Carroll (41:46)
it's at Sarah Carol Home. Super simple. Yeah.
Michelle Lynne (41:48)
There you go. Super simple. So
to to clarify, Sarah Carroll home will sell retail to anybody off the street. You sell to
Sara Carroll (41:58)
Yes.
Michelle Lynne (41:59)
the trade, to the trade. How's your furniture marked in the showroom? So if my client decided to get sneaky and walk in there and buy from you direct. Yeah.
Sara Carroll (42:04)
Great question. Right. Cause they do sometimes. Well, number
one, you need a clause in your contract that says no shopping, right? You know? That's number one.
Michelle Lynne (42:13)
A Amen, yes.
Sara Carroll (42:15)
But also, it's always been one of my biggest pet peeves shopping as a designer in other stores, walking in and seeing either wholesale pricing or like something else, right? So I've hated that for so long, and I will never do that to my trade clients. So everything on the floor is always priced at
Full MSRP no matter what. And so you're never gonna see any type of discounted pricing on a tag when you walk in. When retail clients do come in, number one, if you know they're coming or they might come or whatever, just give us a heads up and we'll make sure to, you know, nip that in the bud really quickly. we
Michelle Lynne (42:50)
Uh-huh.
Sara Carroll (42:50)
never like just throw out pricing at clients, even if it is a retail client, we always ask them if they're working with a designer too. and so we were really diligent about that.
And I never, gosh, retail clients will come in and I'm like, I'll get, I'll figure out who they're working with and I'll email that designer, even if I've never talked to them before, and I'll say, hey, by the way, girl,
Michelle Lynne (43:09)
Ha ha ha.
Sara Carroll (43:10)
your your lady just showed up today and she's looking at this. I just wanted to let you know because I know how it is, and I'm not trying to
Michelle Lynne (43:18)
Mm-hmm.
Sara Carroll (43:18)
steal trade clients. That's not what this is about at all. And I want to make sure they know we are protecting them and we have their back. And I take that.
very very seriously so yeah no issues there whatsoever
Michelle Lynne (43:32)
Well, I think that's a great statement to wrap it up on. Sarah Carroll,
Sara Carroll (43:35)
Perfect, yeah.
Michelle Lynne (43:38)
the secret weapon, she's got your back. Thanks for being here, Sarah. Thank yeah. Well, I
Sara Carroll (43:41)
that's great. I love that. Thank you for
having me. You know I really appreciate it and I always have such a great time chatting with you. So thank you.
Michelle Lynne (43:48)
Yeah. Well, I know
the audience is gonna love hearing from it. And hopefully y'all hop online and check out what Sarah's doing and enhance your business efficiency by utilizing her and creating an extension to your own team. So thanks again, Sarah. I hope you get a ton of business from this because it will elevate the entire industry one designer at a time. So
Sara Carroll (44:13)
That's the goal, right?
Michelle Lynne (44:14)
So y'all, thanks for being here. Thanks for listening. And just remember that your business is your own masterpiece. Work on it.
